Understanding COD Delay: What It Means and When Funds Will Process

Issue

A disbursement batch has been approved and submitted, but students have not received funds. The school receives a notification from the Portico Fiscal team stating the batch was "delayed due to COD Delay" and that affected students were moved to a new batch.

What Is a COD Delay?

COD (Common Origination and Disbursement) is the Department of Education's system that authorizes and tracks Direct Loan and Pell Grant disbursements. A COD Delay occurs when Portico submits a disbursement to COD but the Department of Education has not yet returned an accepted acknowledgment. Until COD acknowledges the origination or disbursement, Portico cannot post funds to the school's G5 account or the student's ledger.

Common reasons for COD delays include federal system maintenance windows, high-volume processing periods (typically around award year transitions), and temporary holds on specific schools or students pending ISIR resolution.

What Happens Next

• Affected students are moved to a new pending batch.
• Portico monitors the batch and re-submits once COD acknowledges the prior origination.
• No action is required from the school. The Fiscal team will notify the school when the batch is processed.

What to Do

1. Do not resubmit or duplicate the disbursement. The students are already queued in a new batch.
2. If a student's situation is urgent (e.g., the delay is affecting their ability to pay tuition or start classes), contact the CI Fiscal team directly and note the urgency. Include the student name, ID, batch number, and disbursement amount.
3. If the delay has extended beyond 5 business days with no update, submit a follow-up ticket referencing the original batch notification.

Important Notes

• COD delays are federal system delays, not Campus Ivy system errors. The batch will process automatically once COD acknowledges the transaction.
• Schools will receive a separate notification when the delayed batch has been processed and funds are confirmed.