ISIR Not Appearing in Campus Ivy After FAFSA Processing

Issue

A student has a recorded ISIR date in Campus Ivy, but no ISIR is visible on the student's account page. As a result, the FA office cannot create a funding estimate. This can affect multiple students at once, particularly after a batch ISIR import.

Why This Happens

ISIR data is imported from the Department of Education via a batch process. In some cases the import registers a receipt date but the ISIR record itself fails to attach to the student profile — often due to an SSN mismatch between the FAFSA and the Campus Ivy record, a processing error during the import batch, or the ISIR being linked to a different student profile (duplicate record scenario).

Steps to Resolve

1. Confirm the student's SSN in Campus Ivy exactly matches the SSN on the FAFSA submission. Even a single-digit difference will prevent the ISIR from attaching. If there is a mismatch, submit a student record correction ticket first (see the article on SSN and DOB corrections).
2. If the SSN matches and the ISIR is still not visible, submit a ticket to CI Financial Aid with:
   • Student name and Campus Ivy ID
   • The ISIR date showing on the account
   • Confirmation that SSN matches between FAFSA and Campus Ivy
   • Any error messages seen when attempting to create an FA
3. The CI Financial Aid team will locate the ISIR in the import queue and manually attach it to the student profile.

Important Notes

• If multiple students at the same school have this issue on the same day, submit one ticket listing all affected student IDs. This pattern may indicate a school-level import configuration issue.
• Do not re-submit a new FAFSA to work around a missing ISIR — this creates a new transaction cycle and will not resolve the attachment problem.