How to Obtain FAFSA PII or Federal System Access for School Staff

Issue

A school employee needs access to FAFSA PII data (including ISIR details), COD Online, or other federal student aid systems and cannot see that information in Campus Ivy. The school may have contacted FSA Partner Connect and been told that access must be granted by their third-party servicer.

Why Staff Cannot See FAFSA PII by Default

Access to FAFSA PII — including ISIR data such as income, dependency status, and Pell eligibility details — is regulated by federal law (FERPA and the Privacy Act). Campus Ivy controls access to this data based on user roles. Staff who have not been granted a role with PII access will see limited or redacted information on student ISIR records.

For federal system access (COD Online, NSLDS, SAIG Mailbox), Portico as the third-party servicer controls who can be added as a user on behalf of each school. FSA Partner Connect is correct that the third-party servicer initiates and manages access requests.

How to Request Access

1. For Campus Ivy ISIR/FAFSA PII access: Submit a ticket to the CI Audit/FISAP/SAIG team with the staff member's name, email, and the specific access needed. The team will review the request and update the user's role in Campus Ivy accordingly.
2. For COD Online or federal system access: Submit a ticket to the CI Audit/FISAP/SAIG team with:
   • Staff member's full name and email address
   • Institution's OPE ID
   • The specific system and access type requested (e.g., COD Online, view-only or update access; NSLDS; SAIG Mailbox access)
   The CI Audit team will initiate the access request through FSA Partner Connect on behalf of the school. The staff member will receive an email from FSA with instructions to complete account setup.

Important Notes

• Access to FAFSA PII must be limited to staff with a legitimate need as defined by the institution's data access policy. Do not request broad access for staff who do not directly handle federal financial aid.
• If you receive an email from FSA Partner Connect requesting approval for an access request that you did not initiate, contact the CI Audit team before approving or rejecting it to confirm it is a legitimate request.
• Federal system access requests typically process within 3 to 5 business days after the FSA Partner Connect request is submitted.