Loan Award Linked to a Graduated or Inactive Program Enrollment Will Not Disburse

Issue

A student has a new active program enrollment and a pending Direct Loan disbursement, but the loan will not process or is not appearing in the batch queue. On review, the loan is linked to a prior program enrollment that is in a graduated or inactive status rather than the student's current active enrollment.

Why This Happens

When a student completes one program and immediately begins another at the same institution — or when an enrollment record is re-opened after a prior graduation — Campus Ivy may associate new aid with the prior enrollment rather than the current active one. This can also happen when a student is re-enrolled in a new program while a prior graduation record is still present, and the packaging process attaches the FE to the wrong Academic Enrollment record.

Disbursement will not process for a loan tied to a graduated or inactive enrollment because the system treats the student as no longer enrolled in that program.

Steps to Resolve

1. Confirm in Campus Ivy that the student has an active Academic Enrollment record for the current program, with the correct start date and enrollment status.
2. Identify which Academic Enrollment the pending FE and loan award are associated with. If the FE is tied to the prior (graduated) enrollment, it will need to be voided and re-created under the active enrollment.
3. Submit a ticket to CI Student Support with:
   • Student name and Campus Ivy ID
   • The FE number and loan award in question
   • The current active Academic Enrollment ID
   • Confirmation that the student is currently enrolled in the correct program
4. The CI Student Support team will re-associate the award with the correct enrollment or assist with voiding and repackaging under the active enrollment.

Important Notes

• Do not attempt to reactivate a graduated enrollment record to force the disbursement through — this creates compliance issues with NSLDS enrollment reporting and R2T4 calculations.
• If the student has already received a portion of their loan award under the prior enrollment, the CI Student Support team will need to review the full disbursement history before repackaging to avoid over-awarding.