Student Password Reset or Email Address Update

Overview

Students sometimes lose access to the email address associated with their Campus Ivy or CORE account, making it impossible to receive a self-service password reset. School staff can request a password reset or email address update on behalf of the student by contacting Portico support.

Requesting a Password Reset

Email fasupport@campusivy.com with:

• Student name and ID number
• The email address where the reset link should be sent (confirm this is correct and accessible to the student)

The support team will trigger a password reset email to that address. Let the student know to check both their inbox and spam/junk folder and to follow the instructions in the email before the link expires.

Requesting an Email Address Change

If the student's primary email on file needs to be changed to a new address, include both pieces of information in your ticket:

• Student name and ID number
• The new email address to set as primary

The support team will update the email and send a password reset to the new address in the same action.

Notes

• Only school staff can submit email change requests on a student's behalf. Students cannot email support directly to change their own login email.
• Password reset links are time-limited. If the student does not act on the link promptly, you may need to submit a second request.