Requesting Student Record Corrections (Name, SSN, DOB, Contact Info)

Overview

Certain student record fields in Campus Ivy and CORE cannot be edited directly by school staff. These corrections must be submitted to the Portico support team. This article covers what types of corrections require a ticket and what information to include.

Corrections That Require a Support Ticket

• Social Security Number (SSN) updates or corrections
• Legal name changes or corrections (first name, last name, or name order)
• Date of birth corrections
• Phone number updates
• Primary email address changes

How to Submit a Correction Request

Email fasupport@campusivy.com with the following:

• Student name and ID number
• The field being corrected
• The incorrect value currently in the system
• The correct value to enter

SSN Corrections and ISIR Pulls

When an SSN is corrected, the team will also pull a new ISIR using the corrected SSN unless you indicate otherwise. If the student's aid eligibility depends on the updated SSN matching the correct record in FAA Access, include a note in your ticket so the ISIR is pulled immediately after correction.

Supporting Documentation

For name corrections, the team may reference the Social Security card on file in the student's documents. If the correct name is not already documented, upload the SSN card or legal name document to the student's file before submitting the correction request.

Turnaround

Most data corrections are completed same-day during business hours (Monday through Friday, 9am to 6pm Eastern).