Adding a Student to a Disbursement Batch

Overview

When a student's funds are ready to be disbursed but have not yet been included in a batch, you can request that Portico's FA Processing team add them. This applies to Pell Grants, FSEOG, Direct Loans (Subsidized and Unsubsidized), and other scheduled aid.

How to Submit a Batch Request

Email fasupport@campusivy.com with the following:

• Student name and ID number (provide all students if submitting multiple)
• The aid type to be batched (e.g., Pell, FSEOG, Sub/Unsub loans)
• The payment period or semester (e.g., Spring 26Q2, 5/4/26 term)
• If you need the student added to a specific batch rather than the next available one, include the batch number or reference

What Happens Next

1. The FA Processing team reviews the request and forwards the student for batch inclusion.
2. The batch coordinator adds the student and confirms when done.
3. The batch will then appear in your Outstanding Payment List in Campus Ivy, where you review and approve it.
4. Once you approve the batch, funds are transmitted.

If You Cannot Find the Batch to Approve

After support confirms a student has been added, check your Outstanding Payment List. If the batch does not appear, contact support by phone or reply to the ticket — the team can verify the specific batch number and walk you through the approval step.