Attendance Summary and Gradebook Reports Not Loading or Returning Empty Results

Symptom

One or more of the following SIS reports is not working as expected:

• Attendance Summary Report loads but returns blank results
• Gradebook Grade Report returns no data after applying filters
• Gradebook Grade Audit export to Excel does nothing when clicked

These issues may affect multiple users at the same institution simultaneously.

Attendance Summary Report — "All Dates" Date Range Causes Timeout

Running the Attendance Summary with a date range of "All Dates" causes the report to time out and display blank results. This is a data volume issue; the report can load correctly with a narrower date window.

Workaround

• Change the date range from "All Dates" to a specific window such as the last 30, 60, or 90 days
• Clear browser cache and cookies before re-attempting if the report was recently blank
• If you need cumulative data beyond what the on-screen report can handle, contact Portico Support. Support can run the report on the backend and provide an Excel export with the full date range and student status filters (Active, Re-Entry, Future Start, Pending Future Start)

Gradebook Grade Report — Returns No Data After Filtering

After applying filters (e.g., students from a prior term), the report loads but shows no results. This has been confirmed as a platform-level issue affecting multiple institutions.

Workaround

• Try with a smaller date range or fewer filters to test whether a narrower scope returns any data
• If the report continues to return nothing, contact Portico Support. This issue is escalated to engineering as a reporting defect. Reference the report path: Student Reports → Academics → Gradebook Grade Report

Gradebook Grade Audit — Export to Excel Does Nothing

Clicking the Export to Excel button on the Gradebook Grade Audit produces no visible reaction in Chrome (no download prompt, no spinner, no error message).

Report path: Analytics Portal → Academics Reports → Gradebook Grade Audit

Workaround

• Try the export in a different browser
• Contact Portico Support. This issue has been escalated to engineering. Confirm whether the problem is still occurring and whether it affects all users at your institution or just specific accounts before escalating.

When to Escalate

Contact Portico Support if any of these issues affect multiple users at your institution and the workarounds above are not resolving them. Provide: report name and full navigation path, filters used, browser, and whether the issue is user-specific or institution-wide.