Requesting a Disbursement Date Change for Session-Based Program Starts

Issue

A student's funding estimate was approved with a disbursement date that does not match the actual session start date for their program. This commonly occurs for schools with multiple session start windows (e.g., first summer session and second summer session), where the system defaults to the first session date but the student is enrolled in a later session.

Why This Happens

When a funding estimate is created, the disbursement date is populated based on the program start date on file. If a student is a second-session or mid-term start, the date may need to be manually adjusted to align with the actual enrollment start and federal 30-day rule requirements for first-time borrowers.

Steps to Resolve

1. Verify the student's actual program start date in Campus Ivy. Confirm the date aligns with the correct session (e.g., second summer session, October cohort, etc.).
2. Confirm the funding estimate has been approved and no disbursement has already processed under the incorrect date.
3. Submit a ticket to CI Financial Aid with:
   • Student name and Campus Ivy ID
   • Current disbursement date on the FE
   • Correct disbursement date requested
   • Student's actual program start date and session
   • FE number
4. If multiple students in the same cohort need the same date change, list all student IDs in one ticket rather than submitting individual tickets for each student.

Important Notes

• For first-time, first-year borrowers, federal regulations require that disbursement be held for 30 days from the first day of enrollment. The disbursement date must reflect this. If you are unsure whether the 30-day hold applies, include that question in your ticket.
• Do not manually change disbursement dates on an FE that has already been submitted to a batch. Contact CI Financial Aid before making any changes once a batch is pending.